At the Discount Model Centre we know how inportant it is for you to receive your model in perfect condition - first time, every time!  Which is why when you buy from the Discount Model Centre, you can relax safe in the knowledge that your delicate model(s) will be packaged securely with care.  No models leave our premises until we are satisfied that they are securely packaged to a standard that we would be pleased to receive them in ourselves.

All models are:

• Packed in a quality cardboard box marked as 'Fragile' - we never send out models in bags or envelopes
  
• Cushioned from for impact and shock damage with void fill packaging chips - we never use scrunched up newspaper or shredded paper
  

We have been packing models in this way for several years and are very pleased with the results it achieves.  However, despite our best efforts, there are unfortunately occasions where parcels are damaged due to negligence or accident and should the unthinkable happen and your model arrives damaged, we take full responsibility and shall either replace it or offer a refund.  Please see our Returns page for further details.

Recycling

In common with many businesses, we try to be as 'Green' as possible with our packaging, but at the same time we have to weigh this up with what offers the best protection for your models.

Although many of the materials we use are not recycled themselves, they are suitable for recycling after use.

• Tissue paper can be separated and composted
• Void fill packaging chips are bio-degradable water soluble and can be composted
  
• Cardboard and cardboard boxes can be reused, disposed of at recycling points (where available) or composted in small amounts

Unfortunately, as yet, we haven't sourced a good quality bio-degradable bubble-wrap, so for the time being, if it can't be reused, landfill may be the only option for its disposal.

On occasions you may find other materials used in our packaging of your models, such as foam and polystyrene.  Where these are used, they have been reclaimed from parcels we have received ourselves and may continue to be used again.